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  1. Marketplace
  2. /Services
  3. /Installation & maintenance
  4. /Equipment operation & lifecycle support
  5. /Technical diagnosis & assistance
  6. /
  7. Remote technical support
Technical diagnosis & assistance

Remote technical support

Nilpeter A/SElmedalsvej 20–22, 4200 Slagelse, DenmarkServes Worldwide through Customer Care centres and regional service partners

Troubleshooting and printing assistance.

Extended Hotline coverage
24 hours per day, seven days per week, 365 days per year under Extended Hotline; standard support follows regional working hours
Price

Price on request

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Nilpeter A/S
Elmedalsvej 20–22, 4200 Slagelse, DenmarkPrinting presses for labels and flexible packaging combine flexographic, offset and digital processes with inline embellishment and converting. The range includes narrow- and mid-web platforms, hot-foil and embossing units, screen and gravure stations, die-cutting and finishing equipment. Headquarters, production and the Danish technology centre are in Slagelse. Technology-centre demonstrations and application trials support press and process selection. Customer Care covers maintenance, repair, training, upgrades and installation through headquarters and a regional network, with full refurbishment offered through the UK centre. Partner inkjet systems and distributed third-party brands retain their separate manufacturing roles.
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About this service

Remote troubleshooting includes printing assistance, third-party equipment support, software updates and licence continuation. Standard regional working hours can be extended to 24/7/365 cover with Extended Hotline.

Service details

Extended Hotline coverage
24 hours per day, seven days per week, 365 days per year under Extended Hotline; standard support follows regional working hours