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  5. Service level agreements
Installation & maintenance

Service level agreements

Aasted ApSBygmarken 7–17, Farum, 3520, DenmarkServes International

Starter, Care, Value and 360 packages combine scheduled support and equipment care.

Value remote support
10 hours included in the Value agreement
Value discounts
5% on spare parts and service, training and commissioning hours
360 ATC training
Two-day ATC training
Price

Price on request

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Staff member using a laptop, used contextually for service agreementsSource: aasted.eu

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Aasted ApS
Bygmarken 7–17, Farum, 3520, DenmarkAasted develops individual machines and integrated processing lines for chocolate, confectionery, nutrition bars and bakery production. Its programme covers moulding, extrusion, depositing, tempering, enrobing, cooling, cutting and laboratory analysis. Customers can also commission equipment trials, training, technical support, maintenance, retrofits and production consulting through its Farum headquarters and international service organization.
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About this service

Starter includes inspection and technical support; Care adds preventive maintenance and on-site training. The 360 package adds emergency visits, dedicated engineering and two-day ATC training. Value includes 24/7 priority support, 10 hours of remote assistance, annual follow-up, a yearly virtual engineering pulse check, 5% discounts on spare parts and service/training/commissioning hours, and SweetConnect access with onboarding. Package-specific inclusions apply.

Service details

Value remote support
10 hours included in the Value agreement
Value discounts
5% on spare parts and service, training and commissioning hours
360 ATC training
Two-day ATC training
Extended warranty
Up to 24 months by combining spare-parts packages, a Service Level Agreement and SweetConnect; tailored extension options available